FAQs

Shipping & Orders

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When will my order ship?

All orders are processed and shipped within 2–3 business days (Monday through Friday, excluding weekends and major holidays).

Product & Skin Safety

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  • Are Virtue body oils safe for my skin?

    Yes! All of our formulations are crafted with high-quality, non-irritating ingredients. Our body oils are designed to nourish dry skin, support anti-aging, and offer soothing relief for conditions like eczema and psoriasis.

  • Should I perform a patch test?

    Even with gentle, natural ingredients, individual skin sensitivities vary. We always recommend performing a simple patch test on a small area of skin before applying any product fully to check for potential reactions.

🔄 Return & Exchange Policy

Thank you for supporting our small business! Because our products are natural and handcrafted, we maintain strict safety and hygiene guidelines to ensure the highest quality for every customer.

1. Unopened Items — Full Refund

  • Timeframe: Return request must be initiated within 7 days of delivery.

  • Condition: Items must be completely unopened, unused, and in their original packaging.

  • Resolution: Full refund credited to your original payment method upon receipt and inspection.

  • Shipping Fee: The customer is responsible for return shipping costs.

Opened or Used Items — No Exchanges or Refunds

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  • To maintain the highest standards of safety, hygiene, and product quality, we cannot accept returns or exchanges on opened or used products. We encourage you to try a patch test first or reach out to us with any product questions before purchasing.

Damaged, Defective, or Incorrect Items

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  • Our Promise: If your order arrives damaged, leaking, or incorrect, we will make it right immediately!

  • Action Required: Contact us within 24 hours of delivery with photos of the issue.

  • Resolution: We will ship a replacement at no additional cost to you.

4. Non-Returnable / Final Sale Items

  • Gift Cards: Digital or physical gift cards are non-refundable.

  • Promotional Items: Clearance items and custom gift bundles are final sale and cannot be returned or exchanged.

Contact Us

Welcome to Virtue! We are dedicated to providing you with gentle, high-quality skincare and exceptional service. If you need assistance with an order, product recommendations, or policy details, you’ll find everything you need below.

Have a question about your order or need personalized skin guidance? We’re here to help!

  • Email: [virtue.info@yahoo.com]

  • Support Hours: Our customer service team monitors emails daily. As a growing brand, we process every inquiry with individual care—please allow 24 to 48 business hours for a response. We appreciate your patience and support!